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Corporate Biography
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ArmourNet
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Services
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Key Stats about NetMage
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Links
Choose from one of the three ArmourNet packages below or work
with our consultants to customize the flexible program that's right for your
business and your budget.
•
ArmourNet Silver
is perfectly suited for small companies or larger organizations that require
timely and cost-effective ongoing maintenance for their office technology
challenges. It provides the basic management tools needed to run your
enterprise smoothly and efficiently.
•
ArmourNet Gold
is the best choice for organizations that have frequent IT challenges that
require immediate attention and ongoing support.
•
ArmourNet Platinum
is the most comprehensive IT support package that NetMage offers. It is
designed for highly-demanding organizations that face multiple
mission-critical challenges that are both intense and rigorous.
Support
Services
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Service Description
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ArmourNet
Silver
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ArmourNet
Gold
|
ArmourNet
Platinum
|
Maintenance
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A professional NetMage engineer works on a regularly scheduled basis at your site to perform operations which include: review of system and security logs, verification of backups, user support, core system health
checks, installation of patches and upgrades, resolution of hardware maintenance issues, (i.e., parts replacement), resolution of software issues, and execution of minor projects at the strategic direction of
management. |
2 full days
per month
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4 full days
per month
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8 full days
per month
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Support Incidents
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The NetMage professional engineering team addresses on-the-fly 'fires' and 'issues' that cannot wait until the next scheduled service. |
1
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3
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5
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IT Projects
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NetMage's engineering staff delivers ongoing project-based support for tasks such as expansion of existing systems or addition of new
technology or applications. |
As Needed
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As Needed
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As Needed
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Strategic Consulting
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NetMage's senior consulting staff provides semi-annual strategic IT planning services inclusive of meeting with senior client management to identify and review the implementation of long-term business and
technology trends to enhance corporate productivity and cost efficiency. |
N/A
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Included
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Included
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Systems Monitoring
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NetMage can remotely and actively monitor the state of the NIC, available disk space, and available memory of critical systems in your network. In the event of an alert, we'll swing into action on your behalf. In many cases, systems monitoring can identify potential problems before they escalate. |
N/A
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Included
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Included
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