NetMage, LLC

VID # 1202521387200

Vendor Contact Information

CISV Contract Information:

Contact Person: Ernest Nichols
Phone #: 210-314-1942
Fax #: 210-314-2026
E-Mail Address: enichols@netmage.com

CMBL Address:

11503 Jones Maltsberger, Suite 284
San Antonio, Texas 78216
Phone #: 210-314-1942
Fax #: 210-314-2026

Product / Services Information

Class / Items Available
918	Consulting Services
918-28	QComputer Hardware Consulting
918-29	QComputer Software Consulting
918-30	QComputer Network Consulting
918-46	QFeasibility Studies (Consulting)
commodity items shown for class 918 are available for the districts:12,13,14,15,22
920	Data Processing, Computer, Programming, And Software Services
920-2	QAccess Services, Data
920-7	QApplications Software for Microcomputer Systems: Business, Mathematical/Statistical, Medical, Scientific, etc.
920-21	QData Entry Services
920-22	QData Preparation and Processing Services
920-23	QData Recovery Services
920-24	QData Conversion Services
920-26	QDesktop Publishing Services
920-27	QE-Commerce Software Development Services
920-29	QFacilities Management Services, Computer
920-30	QImage Processing and Conversion Services
920-31	QInstallation of Computers, Peripherals, and Related Equipment
920-35	QModification of Existing Equipment (Including Cost of Parts)
920-37	QNetworking Services (Including Installation, Security, and Maintenance)
920-40	QProgramming Services, Computer
920-41	QRetrieval Services, Information
920-45	QSoftware Maintenance/Support
920-46	QSoftware Updating Services
920-47	QSupport Services, Computer (Includes Computer Warranties)
920-56	QSystems/Executive Software, Microcomputer
920-64	QSystem Implementation and Engineering Services
920-91	QTraining, Computer Based (Software Supported)
commodity items shown for class 920 are available for the districts:12,13,14,15,22
958	Management Services
958-23	QComputer Management Services
commodity items shown for class 920 are available for the districts:12,13,14,15,22

Catalog of Products / Services

ArmourNet Maintenance Support Plans & Maintenance Services

At NetMage, LLC, we know that our clients make our business. We do our best to meet your growing IT needs with our distinctive services. If you have any questions concerning our services, please contact us at 512-215-4067, ask for Mr. Thomas Baella or Mr. Ernest Nichols. Our hours of operation are Monday through Friday, 9 a.m. to 6:00 p.m. CST.

We offer several IT maintenance and project services designed to work with your IT structure.

In order to facilitate the unique and ongoing IT needs of our diverse client base, we also have created an innovative new support service called the ArmourNet Support Plan. Customizable to fit to your IT needs, the ArmourNet Support Plan fits into almost any budget. Simply choose the ArmourNet Service Level best suited to your business:

ArmourNet Silver
Perfectly suited for small companies or larger organizations that require timely and cost-effective ongoing maintenance for their office technology challenges. It provides the basic management tools needed to run your enterprise smoothly and efficiently. This plan provides you with 2 full days per month of maintenance support with 1 maintenance support incident per month.

ArmourNet Gold
The best choice for organizations that have frequent IT challenges that require immediate attention and ongoing support. This plan provides you with 4 full days per month of maintenance support with 3 maintenance support incidents per month.

ArmourNet Platinum
The most comprehensive IT support package that NetMage offers. It is designed for highly-demanding organizations that face multiple mission-critical challenges that are both intense and rigorous. This plan provides you with 8 full days per month of maintenance support with 5 maintenance support incidents per month.

During your scheduled maintenance support days, service is provided by a professional NetMage engineer at your site to perform operations which include: review of system and security logs, verification of backups, user support, core system health checks, installation of patches and upgrades, resolution of hardware maintenance issues, (i.e., parts replacement), resolution of software issues, and execution of minor projects at the strategic direction of management. At the end of each visit, the NetMage engineer is trained to leave all designated key personnel a report of the day's activities. This allows you to see your return on investment every time we are there, and allows us to show you the progress being made on your IT tasks.

Support incidents are used to address those on-the-fly 'fires' and 'issues' that cannot wait until the next scheduled service. NetMage will provide the number of support incidents per month to you as provided by the ArmourNet Service level you have chosen.

Whichever way you choose, be it through our normal services or through our monthly maintenance ArmourNet contracts, NetMage, LLC is here to help you to "Make Sense Out of Your IT!"

Service Description	Class-item	List Price	State Price
General Network or Computer Maintenance through a NetMage Mid-Level Systems Engineer	920-47	$140 per hour	$95 per hour
General Network or Computer Maintenance through a NetMage Senior Systems Engineer	920-47	$180 per hour	$130 per hour
Help Desk Support Calls	920-47	$50 per 30 min.	$45 per 30 min.
HTML Programming & Graphic Design	920-26	$50 per hour	$45 per hour
DVD Production	920-30	$25 per Copy	$22 per Copy
ArmourNet Service Level Silver	920-37	$3000 per month	$2000 per month
ArmourNet Service Level Gold	920-37	$5000 per month	$4000 per month
ArmourNet Service Level Platinum	920-37	$9000 per month	$8000 per month
Remote System Monitoring	920-37	$200 per month	$150 per month
Strategic IT Consulting through a NetMage Senior Systems Engineer	918-30	$150 per hour	$120 per hour
Consulting Services	918	$150 per hour	$120 per hour
QComputer Hardware Consulting	918-28	$150 per hour	$120 per hour
QComputer Software Consulting	918-29	$150 per hour	$120 per hour
QFeasibility Studies (Consulting)	918-46	$150 per hour	$120 per hour
Data Processing, Computer, Programming, And Software Services	920	$50 per hour	$45 per hour
QAccess Services, Data	920-2	$50 per hour	$45 per hour
QApplications Software for Microcomputer Systems: Business, Mathematical/Statistical, Medical, Scientific, etc.	920-7	$100 per hour	$75 per hour
QData Entry Services	920-21	$50 per hour	$45 per hour
QData Preparation and Processing Services	920-22	$50 per hour	$45 per hour
QData Recovery Services	920-23	$300 per hour	$250 per hour
QData Conversion Services	920-24	$100 per hour	$75 per hour
QE-Commerce Software Development Services	920-27	$100 per hour	$75 per hour
QFacilities Management Services, Computer	920-29	$100 per hour	$75 per hour
QImage Processing and Conversion Services	920-30	$100 per hour	$75 per hour
QInstallation of Computers, Peripherals, and Related Equipment	920-31	$140 per hour	$95 per hour
QModification of Existing Equipment (Including Cost of Parts)	920-35	Labor = $195/hr Parts = $100 - $1000000	Labor = $175/hr Parts = $100 - $1000000
QProgramming Services, Computer	920-40	$100 per hour	$75 per hour
QRetrieval Services, Information	920-41	$300 per hour	$250 per hour
QSoftware Maintenance/Support	920-45	$100 per hour	$75 per hour
QSoftware Updating Services	920-46	$100 per hour	$75 per hour
QSystems/Executive Software, Microcomputer	920-56	$100 per hour	$75 per hour
QSystem Implementation and Engineering Services	920-64	$180 per hour	$130 per hour
QTraining, Computer Based (Software Supported)	920-91	$180 per hour	$130 per hour
Management Services	958	$180 per hour	$130 per hour
QComputer Management Services	958-23	$180 per hour	$130 per hour